Tuesday Keynote: Do libraries rock? Some more than others…
Karen Hyman, Executive Director
South Jersey Regional Library Cooperative
What makes a library great? Are there shortcuts to greatness? Come and find out what great organizations know that you could borrow, adapt or shamelessly copy to jumpstart your library’s move to the next level.
As a result of this program participants will:
• Learn what great libraries know about attracting and keeping customers
• Make at least one change at their libraries with an instant great effect
• Find the sweet spots: lower cost, lower labor choices with high potential for big results
Bio:
Karen Hyman has worked in public libraries, as a State Library Consultant, and as Executive Director of the South Jersey Regional Library Cooperative where she develops services for 600 member libraries. Her chief inspiration is her role as a library user which “clears the vision wonderfully.”
Karen’s 12-step Reinventing Your Library programs have been a feature at every Public Library Association Conference since 2000 and have been presented at library conferences, staff days and trustee workshops in 38 states/provinces in the US and Canada.
Publications that people remember include “What Makes a Project Work?” (American Libraries, April 2006); “Struggling in a One-Stop Home-Shopping World, or People Want What They Want When They Want It –-Don’t You?” in Library Networks in the New Millennium: Top Ten Trends, American Library Association, 2000; and “Customer Service and the Rule of 1965: Stalled on the Way to the New Millennium” in American Libraries, October 1999.
Karen was the 1997 Librarian of the Year for the New Jersey Library Association and received their 2002 Library Service Award. She is the recipient of the 2003 Leadership Achievement Award from the ASCLA Division of the American Library Association.